Customer Relations Officer Ref no: 2330

Band: 5

Salary: £16,709 - £19,422 p.a, (pro-rata)

1 x 37 hour post and 1 x 30 hour per week post - Please indicate on your application the hours you are applying for.

The Service

The housing service has 7 area housing offices across Portsmouth City and adjoining areas. The offices are the face of the council in these areas and provide customers with a one-stop-shop offering housing services and access to a full range of other council services.

As a service we take pride in our work by valuing others, focusing on what's important so that we make a real and positive difference. Our values are outlined in our Ways of Working and our Guiding Principles and if they reflect how you are and how you work then this could be the role that meets your expectations.

What is the role?

You will be a member of a small front-line team providing help and support to customers at the Housing Office by phone and in-person. The role includes:-

• Raising repairs to council properties and liaising with our service providers • Cashiering - taking payments for all PCC departments • Taking accurate notice from tenants leaving a council property and ending tenancies • Helping tenants with their rent account queries and some housing management queries • Management of an area of garages and insurance accounts • Understanding the purpose of each service offered by housing and using systems thinking principles when making decisions • Helping customers access all housing services and other council departments

Who is the person?

You need to:

1. Have previous customer service experience preferably through dealing with members of the public by telephone and in-person 2. Have good communication skills and the ability to deal with a wide variety of customers 3. Be well organised, able to prioritise tasks and manage your own workload 4. Able to work as part of a team to ensure a smooth delivery of the service and be flexible in being able to adapt to the needs of the team. 5. Be numerate and able to handle money accurately as part of the cashiering role 6. Have a positive attitude towards work and actively work with your colleagues to improve the service offered to customers 7. Have some experience using computers. Training will be given on the specific systems used in housing 8. Have an awareness and understanding of the Data Protection Policy as you will be dealing with confidential information 9. Be able to work from any of the 7 area offices when required

Closing time/date: 28 July 2014 @ 5.00pm Assessment will be taking place on the 6 August 2014. If successful from assessment you will be invited back to interview on the 7 August 2014. Applications received after this may not be considered.