Contact Centre Team Leader

Salary: £23,500pa

Hours: 37.5 hours a week, working shifts between 7:00am and 10:00pm Monday to Sunday

Start Date: Immediate as interviews are being held on Friday 20th June 2014.

Dynamite recruitment is currently working on behalf of a hugely successful and well established international business based in Portsmouth

Due to client demand our client is looking to recruit a Contact Centre Team Leader to effectively lead and manage 15 - 20 Contact Centre Agents.



As a Contact Centre Team Leader you will be responsible for:

• Successfully leading a team within a fast paced, inbound customer service and sales Contact Centre

• Manage and develop a team of Contact Centre Agents

• Conduct monthly one to one meeting and performance reviews

• To keep up to date on workforce planning systems to maximise productivity

• Call monitoring and coaching

• Produce daily/weekly management reports

• Deal with escalated customer complaints or telephone calls

The ideal candidate will have:

• Proven experience of successfully leading a Contact Centre

• Excellent communication and interpersonal skills

• Excellent telephone manner

• Experience using Windows based packages

• A high level of attention to detail

• Excellent prioritisation and planning skills

• You must be flexible to work shifts that run from Monday to Sunday

• You will be available to start immediately

This is an urgent requirement so your early application is encouraged


Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.