Help Desk Advisor – Customer Service Advisor – Immediate Start

Salary: £[please apply by clicking on the blue button on this web page]-14500 per annum

Plus £20.00 call out charge rate for when on call .

Location: Portsmouth

Dynamite recruitment is currently working with a well-established Service Business based in Gosport

Due to the development of the business our client is looking to recruit a Helpdesk Advisor / Customer Service Administrator with immediate effect

Main Duties will include: Working within an open planned Help desk office assisting clients with service issues via email and the telephone.

You will act as the first point of contact for customers who have service issues, manage their expectations and raise requests for work to be completed.

You will then oversee the process from initial request through to route planning third parties, overcoming issues and completing work requests

General administration to support the above

Complaint handing if necessary

Hours: 37.5 hours a week

Our client operate 24 hours a day and therefore the individual will be required to work a rota

Hours worked will operate between 7am and 7pm Monday to Friday – working a 7.5 hour days

Weekends the office is manned 0700-1700, if you work weekends you have two days of during the week. You will be required to work one in 6 weekends approximatelty.

Our client offer an out of hours service between 7pm and 7am although very few calls if any will come through and you will operate on a call out emergency service only from home .When on the overnight rota you will be paid overtime over £20.00 also .

The ideal candidate

Will have a strong customer service/ help desk background

Will be available to start immediately

Will be flexible to working hours

Will have good administrative skills and experience

To apply for this position please make contact immediately with Dynamite recruitment


Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.