As a service we take pride in our work by valuing others, focusing on what's important so that we make a real and positive difference. Our values are outlined in our Ways of Working and our Guiding Principles and if they reflect how you are and how you work then this could be the role that meets your expectations.

What is the Job?

Working across the Information Service you will deliver exceptional customer service to Portsmouth City Council staff.

You will be responsible for basic IT work such as equipment moves and disposals, the logging, investigating and resolving of simple incidents and requests.

This role is ideal for someone looking to take their first steps into a career in IT and so only a good base level of IT knowledge is required. However a positive attitude, fantastic behaviors and a willingness to learn is essential. You will be expected to study for and pass the CompTia A+ qualification which will require considerable commitment from you, including studying in your own time.

Who are we looking for?

You need to demonstrate tangible evidence of your proven experience and success in the following areas:

• Delighting your customer. • Dealing with difficult people. • Converting issues into successful outcomes. • Influencing positive outcomes by using your great negotiation and communication skills. • Fantastic behaviours, including punctuality, excellent attendance and trustworthiness. • Following directions and best practice.

You will be: • An excellent communicator with good interpersonal skills to develop relationships with people at all levels. • Committed to delivering exceptional customer service. • An innovative and creative individual, who is able to bring fresh new ideas to set us apart from others. • Consistent, supportive, proactive and flexible in the way you deliver. • Positive, and energetic and take pride in your and our success. • Responsible and accountable for delivery of your personal tasks and outcomes. • A major contributor, committed to team success.

You will have skill in the following areas: • Communicating via the telephone • Customer Support • Using your own initiative and thriving under pressure • Communication, both verbal and written • Team working • Able to write clear and concise incident / problem reports • Microsoft Office 2010 • Windows 7

Working Time Arrangements: • Required to participate in a team rota to cover the period between 8:00am and 6:00pm. • May be required to undertake some work during the evening or at weekends.

You will be eligible to receive the "living wage" supplement if you are appointed between Band 1-Band 3 scale point 11 (as at 1.1.2015) which currently takes your basic salary to £7.85 per hour.

Closing time/date, 17:00, on the 15th September 2015 Interview process: 21st September 2015