Veterinary Nurse Pet Claims Assessor
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Salary
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£16-20K
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Location
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Portsmouth
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Contract
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Permanent
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Hours
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Full Time
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My client is looking for full or part qualified Vet Nurses who wish to work away from the practice in an office environment working for an established and growing insurance company, dealing with all aspects of pet insurance. Candidates who are not qualified but have one year's hands on experience in a veterinary surgery will also be considered. As a claims handler your duties will include:
- Incoming calls from policy holders with general enquiries regarding policy benefits and quotations
- Technical referrals & decisions about exclusions/ endorsements
- Review incoming forms and ensure claims, pre-authorised and reviews are settled within the Service Level Agreements.
- Liaising effectively with all departments to improve communication and reduce errors.
- Interface with veterinary practices, breeder and affinity partners to ensure all information is gathered in order to settle claims accurately.
- Accurate input of data onto the MIS system.
- Management of incoming/outgoing calls and emails to resolve queries and gain information in relation to payment/s of the policy.
- Maintaining a consistent and energetic approach and building rapport with internal/external customers to establish excellent customer relations.
- Ad hoc duties as required by Management.
- Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
- Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met.
FPR Group is acting as an Employment Agency in relation to this vacancy
This ad has expired and can no longer be applied for, sorry
Jobs in these similar sectors might interest you..
You can start a new job search here