Part Time Customer Service Advisors – Temporary ongoing

We are currently recruiting for a number of part time Customer Service Advisors to work for a Financial Services company. The company is a specialist in their field and have a modern office near Portsmouth.

This role is to provide an excellent service to customers phoning the contact centre; to resolve queries at the first point of contact and to ensure that customers receive a prompt and courteous service.

Please note the hours of this role are –

8am – 11am AND 4pm-8pm Monday to Friday *NO WEEKEND WORK*

You will have to work both the shifts with a gap in the middle of the day so it is advisable that you live close to Portsmouth or drive.

This will be 35 hours per week in total.

The salary for this role is £8.20 per hour.

• Answering a number of incoming calls promptly and in a professional manner
• Updating customer records on the internal CRM
• Assisting customers with payments
• Managing the customers' expectations
• Taking ownership for customer problems and ensuring a satisfactory conclusion for both the customer and the business
• Assisting the collections and aftersales departments during busy periods

Experience Required:

• Experience working within a call centre environment (Essential)
• Experience working within an FCA regulated business (Ideally)
• Excellent telephone manner
• Excellent communication skills and negotiation skills
• The ability to remain calm, patient & polite at all times
• Able to work under pressure in a busy call centre environment
• Ability to work independently, and as part of a team
• Computer literate to include MS office

FPR Group is acting as an Employment Agency in relation to this vacancy.