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Portsmouth City Council is committed to safeguarding and promoting the welfare of children, and young people, and expects all staff and volunteers to share this commitment. It is also committed to promoting quality childcare across the City that works to improve outcomes for children.
Every post is subject to PCC and Portsmouth Safeguarding Children's Board safer recruitment procedures.
The Service:
The Children's Social Care service helps supports and protects Portsmouth's most vulnerable children and young people enabling them to lead safer, healthier and more fulfilling lives. It also acts as the corporate parent for the city's Looked After Children.
The post is working within Children's Social Care Adoption Service, (currently based at Hester Rd, Milton, Portsmouth). The Adoption Team recruits and assesses prospective adopters, supports fieldwork teams to plan for adoption, and provides post-adoption support services and birth parent counselling.
What is the role?
You will provide high quality administrative support within the Adoption Service. The role plays a vital part in the administration and smooth-running of business processes throughout the service and in the support of practitioners in enabling them to undertake their duties in safeguarding vulnerable children in Portsmouth as well as supporting the service to achieve its statutory and corporate responsibilities.
Most work involves both written and oral communication to provide high quality customer care and towards the production of accurate and professional records, as well as the ability to multi-task and work well under pressure.
Your duties will include many or all of the following:
Who is the person?
You need:
1. Strong administrative skills with experience of working in an administrative/customer focused role. Experience desirable working in Children's and/or Young People's Services. 2. Have excellent telephone, and face to face communication skills to be able to deal with a very wide range of callers which is essential to the post.
Be a good listener as you will need to get the right information from a caller in order to put them in touch with the right people in the office. An awareness of sensitive issues when dealing with service users. 3. Have empathy for other as you will be dealing with some difficult and upsetting situations.
4. Excellent communication skills both verbally and in writing. To have the ability to develop a good professional rapport with a variety of people.
5. Be an exemplar and at the forefront of ensuring high standards of customer care and customer service.
6. Excellent organisational skills and the ability to prioritise workload.
7. Strong literacy and numeracy skills to respond to internal/external correspondence/email.
8. A good attention to detail and level of accuracy.
9. A good working knowledge of using in house databases and Microsoft Office, including Word, Excel, Powerpoint and Outlook.
10. The ability to source and collate information to maintain accurate statistical records.
11. Have the ability, drive and enthusiasm to develop and implement new working practices and procedures.
12. Have a good awareness of Data Protection, Information Governance and Safeguarding Issues.
13. The ability to work flexibly to meet the requirements of the team and wider service.
14. An awareness of sensitive issues when dealing with service users.
15. Experience of diary management.
16. To be a good team player, also able to work on own initiative.
Closing: 4th September 2016 Interview process: 12th September 2016
For more details & instructions on how to apply please see the attachments.
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