We are currently recruiting for a number of Customer Service Advisors to work for a Financial Services company. The company is a specialist in their field and have a modern office near Portsmouth.

This role is to provide an excellent service to customers phoning the contact centre; to resolve queries at the first point of contact and to ensure that customers receive a prompt and courteous service.

Please note the standard hours of work are 37.5 hours per week and the rostered hours will be worked Monday- Sunday between 8am and 8pm. This is a temporary ongoing position with the opportunity to become permanent for the right candidates with good performance.

Applicants are invited to apply through the Commercial Division of FPR Group and interviews will be carried out shortly.

• Answering a number of incoming calls promptly and in a professional manner
• Updating customer records on the internal CRM
• Assisting customers with payments
• Managing the customers' expectations
• Taking ownership for customer problems and ensuring a satisfactory conclusion for both the customer and the business
• Assisting the collections and aftersales departments during busy periods

Experience Required:

• Experience working within a call centre environment (Essential)
• Experience working within an FCA regulated business (Ideally)
• Excellent telephone manner
• Excellent communication skills and negotiation skills
• The ability to remain calm, patient & polite at all times
• Able to work under pressure in a busy call centre environment
• Ability to work independently, and as part of a team
• Computer literate to include MS office

FPR Group is acting as an Employment Agency in relation to this vacancy.