Christmas Call Centre Work – Immediate Starts

We are currently recruiting for a number of temporary ongoing Customer Service Advisors to work for a Financial Services company. The company is a specialist in their field and have a modern office near Portsmouth.

This role is to provide an excellent service to customers phoning the contact centre; to resolve queries at the first point of contact and to ensure that customers receive a prompt and courteous service.

We have various shifts available for this role –

8 positions of 7:30-13:30 one week and 13:30 – 20:00 the next on a rolling rota between Monday –Sunday (Please note you will only work 40 hours per week)

7 positions for Saturday only workers – 9:00-17:00

Applicants are invited to apply through the Commercial Division of FPR Group and interviews will be carried out shortly.

• Answering a number of incoming calls promptly and in a professional manner
• Updating customer records on the internal CRM
• Assisting customers with payments
• Managing the customers' expectations
• Taking ownership for customer problems and ensuring a satisfactory conclusion for both the customer and the business
• Assisting the collections and aftersales departments during busy periods

Experience Required:

• Experience working within a call centre environment (Essential)
• Excellent telephone manner
• Excellent communication skills and negotiation skills
• The ability to remain calm, patient & polite at all times
• Able to work under pressure in a busy call centre environment
• Ability to work independently, and as part of a team
• Computer literate to include MS office

The salary for this role is £8.20 per hour.

FPR Group is acting as an Employment Agency in relation to this vacancy.