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37 hours per week
Permanent post & a 6 month fixed term contract/secondment available (please clearly state in your application which post you are applying for)
Location: Various locations within the Portsmouth area as the needs of the service require.
The Service
Portsmouth City Council Housing Service manages over 17,000 council owned and leasehold properties in Portsmouth and Havant making it the largest social landlord in that area. This includes repairs and maintenance, rent collection, ground maintenance and cleaning, tenancy support and tackling anti-social behaviour.
The Housing Service through its staff focuses on getting the delivery of our services right, in order, to deliver what customers need from our services, when they need it.
Purpose - To help keep the city safe, clean and tidy and provide support / assistance when needed.
What is the role?
Assist the Housing Office in providing a quality service in all aspects of estate management.
You will inspect blocks of flats, communal areas, play sites, parking sites and garages ensuring they are maintained in a safe, clean and tidy condition.
Whilst dealing with estate based issues you will listen to residents, gain an understanding of the situation / circumstances, react to the problem appropriately and when necessary challenge resident behaviour.
This is a varied and challenging role that involves dealing with a wide section of the local community and other external agencies such as the police as well as putting you in close contact with numerous departments within Portsmouth City Council, so your ability to work in partnership with others will be paramount.
You will act as a professional witness and attend court as required. Core working hours are Monday - Thursday 0830 - 1700 and Friday 0830 - 1600. Flexible working hours are available, but, must meet the needs of the business. There may be the occasional need to work out of hours.
One of our Estate Services Officers had this to say about their role "An ESO's role gives me a wide and diverse set of skills to progress within Social Housing and is a good stepping stone for future development. I enjoy meeting and supporting our residents, I like making a difference and seeing a job through to the end." Who is the person?
You need to:
1. Have experience of working with the public and be comfortable visiting customers in their home. 2. Have the ability to communicate effectively at all levels from residents to Councillors, social services, police, court staff and staff across Portsmouth City Council. 3. Have a proactive approach when dealing with and identifying issues in the area, engaging with customers, in a calm and tactful manner, and challenging behaviours when necessary. 4. Be able to work independently and as part of a team, using your own initiative and judgement in order to find appropriate and effective solutions. 5. Be able to identify or consider other resources available to you to help you achieve results for our customers. 6. Have experience of letter and report writing as you will be required to prepare documents which may be used as evidence in court. 7. Be able to carry out minor repairs to housing communal areas, such as changing light bulbs which may require the use of ladders. 8. Be able and prepared to help support our customers as needed, for example, carry shopping, climb stairs and move refuse bins. 9. Be comfortable using a variety of IT systems such as Word, Outlook and Excel. 10. A full driving licence & the use of a car for work as you will be required to transport equipment and support other area offices (including Wecock Farm, Leigh Park and Crookhorn) where required.
Additional information: If you have any questions, or would like an informal discussion about the role, please call Daniel Mellor, Buckland and Landport Jan Thomas, Leigh Park and Wecock Farm
Closing 30th January 2017 Applications received after this may not be considered. Assessment & interview process 2nd & 3rd February 2017
How to apply: Please see attached documents at the bottom of the job page and ensure you fully read and follow the guidance.
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