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Portsmouth City Council is committed to safeguarding and promoting the welfare of vulnerable adults, and expects all staff and volunteers to share this commitment.
DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.
The Service
The overall purpose of Sheltered Housing is to provide the right accommodation and support when needed.
Sheltered Housing is purpose built accommodation offering support and security for older persons. In Sheltered Housing we promote independent living but with the knowledge that someone is always on hand to give support and available to help in an emergency. You will be working to promote independent living for residents in the flats within a sheltered scheme. Residents have their own tenancy agreement with Portsmouth City Council; therefore residents are able to live independently in their own accommodation but with some support available as needed. There are shared areas of the scheme in which residents can enjoy some social activities.
What is the role?
To help our frailer, older residents to maintain their independence and well-being and to contribute to the purpose of Sheltered Housing.
You will be taking overall responsibility for the management of a Category 2 sheltered scheme, ensuring the overall welfare of all its tenants. Our Category 2 sheltered schemes are based in the Leigh Park and Wecock Farm areas. The current vacancy is at Connors Keep in Wecock Farm, but you will be required to work at any Category 2 scheme as needed.
You will be supervising a small team of staff who will be providing various levels of support to residents ranging from daily visits to ensure all is well, through to helping with bills and providing support to help them maintain their independence. In addition, you will be providing this service directly yourself. Part of the role will mean meeting and greeting new tenants, introducing them to the scheme and making them aware of the service that they can expect.
You will act as an advocate for residents when working with other agencies and you will be acting as a link to social services ensuring residents are aware of appropriate support services. Your role also requires you to respond to incidents and problems relating to the residents, to accurately record information and liaise with members of the residents' families. Where appropriate, you will have the responsibility for raising Safeguarding alerts.
You will responsible for ensuring the completion and updating of needs and risk assessments and support plans, as well as the carrying out of all necessary scheme checks, for example, relating to the alarm system and health and safety issues.
You will deal with staff management issues, including the management of absence in accordance with the city council's policy as well as supporting staff and ensuring that they have the skills and knowledge to carry out the role.
As Scheme Manager, you will also encourage social activities in the scheme, and have overall responsibility for the security and safety of the scheme. This will involve arranging repairs and liaising with contractors to ensure a high standard of work. You will also be responsible for ensuring that any monies collected are properly recorded and accounted for.
Who is the person?
You need to have:
1. Experience of working directly (face to face) with people. 2. Have knowledge of staff management and the awareness of your responsibilities to line manage your team with integrity, ensuring confidentially and a professional approach. 3. Have an understanding of the role of Social Services, Health Services and voluntary agencies in the provision of services to people. 4. The ability to work alongside other agencies and to share information appropriately with the purpose of achieving the best outcome for service users. 5. The ability to adapt your method of communication, as you will be working with people with a range of needs. 6. Have good verbal and written skills as you will be liaising with people at all levels and responding to correspondence as well as compiling reports for residents' files. 7. Excellent people skills; for example patience and listening skills; in order to gain the trust of residents and their families. 8. A caring nature that works to enable people to maintain their independence in their own home as long as possible. 9. An awareness of the importance of confidentiality and professional boundaries when working with older persons. 10. Be prepared to provide direct assistance to residents with their personal living conditions, and in an emergency, with their personal care. 11. The physical ability to participate in moving and handling of people tasks. 12. The confidence and ability to work effectively to solve problems and respond to emergencies as they arise. 13. Be able to use your own initiative whilst recognising and understanding policies and procedures in place. 14. The ability to prioritise workloads and self-manage your time effectively. 15. Be confident in being able to lone work. 16. The ability to promote social activities in the scheme. 17. Basic IT skills, including use of Microsoft Outlook and Word/Excel. Be able to use in house databases as required. 18. Good numeracy skills. 19. Be willing to attend relevant job training. 20. Use of a car would be an advantage, although not essential, as you may be required to cover other managers' absence in other schemes.
Closing 17:00 on 1st March 2017 Interview process 7th March 2017
For more details & instructions on how to apply please see the attachments
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